Another year and it’s another award to AirAsia, Malaysia’s homegrown budget carrier. Skytrax, a UK-based consultancy firm has awarded the airline as the world’s best low-cost carrier for the year.
The award was presented to the Chief Executive Officer, Datuk Tony Fernandes during the Aircraft Interiors Expo held in Germany on 1 April.
Comprehensive survey was done by Skytrax by interviewing passengers in order to evaluate each commercial airline from various angles, including customer satisfaction, utilities, flight reviews, on-time schedule, airport experience and others. In other words, the award was not given by a group or committee, but rather the participating passengers.
AirAsia was once an ailing local airline owned by the government of Malaysia through DRB Hicom. Tony Fernandes, who was in the music industry at that time, bought the company for RM1 ringgit, along with a multi-million debt and spearheaded a remarkable turnaround, turning it into today one of world’s most competitive airlines.
AirAsia was also named among the 50 most innovative companies by the FastCompany magazine last year.