EPF (Employee Provident Fund) members who would like to get in touch with the EPF office will need to call the new call center number, which is (03) 8922-6000 effective Monday 30 June 2008.
The call center is one of the most popular means of communication between the members and the EPF customer service officers, with over four million calls recorded in 2007, tripled the number of calls received on the previous year.
Calls can be made for inquiries regarding membership number retrieval, withdrawals, contribution, obtaining the nearest office address and other corporate information regarding EPF. The customer service officers attending the call, however, will not be under obligation to reveal any financial or non-confidential information to its members.
The EPF or KWSP (Kumpulan Wang Simpanan Pekerja) is a compulsory statutory contribution program applicable for private employees and non-pensionable staff through management of their income in an reliable and efficient manner.
The fund can be withdrawn progressively after they reach 55 years old and beyond, while 30% of the fund, which is kept under a separate account (Account 2), can also be withdrawn for a number of purposes, including paying for the house down payment or education fees.
The call center line is open from 8.15am to 5.15pm from Monday to Friday.