Public Service Getting More Complaints

The government’s effort to produce public service workers with higher competency, accountability, professionalism and courtesy looks like going down the drain after it was discovered that the number of complaints received against the public service is on a sharp rise.

The figures, released by the Public Complaints Bureau this week, and published by The Star, saw that the amount of public complaints had more than doubled in the past three years.

Statistics show that in 2005, a number of 2,707 complaints have been recorded, and the figure increased by 25% to 3,397 in 2006. An alarming rise of  57% percent was seen in 2007 with a total of 5,347 complaints recorded.

As for the year 2008, for the first nine months, a new figure, which has reached 6,059 complaints were lodged against a wide range of dissatisfaction including abuse of power, corruption practice, poor service delivery and lack of enforcement initiatives. As the year is coming to an end, the figure can only get worse.

One thing for sure, the growing increase of dissatisfaction against the public service will give rise to more and more questions about what the government has been doing, and will see the relevant authorities taken to task for their failure to improve service.

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