Assistant Customer Service Manager, Implemax Solutions

We are Implemax Solutions, established since October 2007 and we see ourselves as an unconventional talent targeting company. We have successfully created a niche in complementing the generally larger recruitment agencies without the pomp and bright lights, so to speak.

We are positioned to offer our services ranging from local mid-size start-ups right up to the multi-nationals corporations clientele. We are dedicated to assist clients from any form of industry and as our name would suggest, we simply implement maximum solutions providing a proven methodological approach focusing on confidentiality, strong commitment and customizing straightforward job search solutions for both clients and candidates alike.

We work on a mobile recruitment-basis covering the Malaysian Klang Valley area and practice pre-screen interview selections all the time. We look into your employment interest coming from either as a client or a candidate.

Job vacancy: Assistant Customer Service Manager, Dang Wangi, KL

Name of Company:An Insurance company- The client of Implemax Solutions Recruitment agency.

Role:Assistant Manager-Customer Service

Location: Petaling Jaya
Department: CSG-Front Counter
Remuneration:RM5500

Job Scopes:

# Assist the Manager in the daily operation and management of the Branch Customer Service Operation to ensure a high level of service to customers at all times, while ensuring compliance with all controls, regulatory requirements and budget limits.
# Attend to complaints and exceptions that may arise from time to time by working with all relevant internal and external parties until resolved
# Play a central role in the Company’s customer service initiatives
# Staff Management e.g. Daily Staff scheduling and leave management
# Ensuring compliance to all regulations and internal policies including audit/COSO
# Manage daily cash collections
# Perform random inspection and checks on stipulated controls in cash management

Requirements:
* Possess a Degree in Business Administration or related discipline
* Min 3 to 4 years relevant working experience playing a supervisory role in the Branch Front Desk Customer Service operations environment from any of the services and financial services industries
* Possess strong leadership skills to lead a team
* Assistant Manager and / or Senior Executive / Senior Officer of Branch service operation are encouraged to apply
* Posses attributes of a good and effective coach to the team members
* Has a strong passion to help others and is highly customer service oriented.
* Possess strong interpersonal and communication skills
* Communicates well with all levels and fluently in English & Bahasa Malaysia.
* Knowledge of Mandarin is an advantage.
* Matured and able to handle ever changing and challenging situations while remaining composed and professional.
* Applicants should be Malaysian citizens or hold relevant residence status.

Interested candidates can submit their application to cychan@implemaxsolutions.com before 30 March 2010.

Other job vacancies and openings:

January 28, 2010 | Filed Under Customer Service

Comments

One Response to “Assistant Customer Service Manager, Implemax Solutions”

Parimala Retnam on March 15th, 2010 9:21 pm

I am interested in applying the job stated below.

Job vacancy: Assistant Customer Service Manager, Dang Wangi, KL

Thanks

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