Helpdesk Analyst, Danawa Resources, July 08

Danawa Resources Sdn. Bhd. is a rapidly expanding company active in ICT Education & IT Infrastructure Networks with particular emphasis on wireless broadband solutions.We are looking for IT professionals who are passionate and serious about planning their long-term career path in this field. We offer a vibrant and challenging work environment. We work in dynamic teams and expect each member to contribute highly towards the success of the Company. We offer rewarding remuneration packages to the successful applicants.

Job vacancy: Helpdesk Analyst, Kuching, Sarawak

Responsibilities:

Provide 1st Level Support and technical assistance to users through phone, NetMeeting, emails and fax
Open / Log ticket into Helpdesk System, escalate to appropriate personnel for 2nd Level Support
Update, follow up and close tickets regularly in the Helpdesk System and proactively target to minimize pending / open tickets
Provide proactive call management function to users or requestors on IT hardware, software, network and operating system incidents
Act as single point of contact to provide professional helpdesk support to end user or requestor
Troubleshoot incidents and providing recovery, fixes where possible and escalate more complex incidents where necessary
Record and alert all incidents reported
Provide regular reports and ensure service levels are met

Requirements:

Possess at least a Bachelor’s Degree/Diploma in Computer Science/Information Technology or equivalent in a related field of study
At least 1 year of working experience in similar field and capacity
Experience in supporting Networking or System Applications (DNS, DHCP, NMS, Email and etc)is an advantage
Possess good communication and interpersonal skills
Must be willing to work on shifts
Must be Malaysian Citizen.

Interested applicants can send their resume to victor_kua@danawa.com.my before 31 July 2008.

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July 5, 2008 | Filed Under Accounting