Customer Service Executive, Volt Asia

Volt is a world class leader in the staffing service industry, founded in 1950, with current annual revenue of over $2 Billion USD. Meeting the demands of a diverse marketplace requires unique staffing solutions that strengthen and drive customer competitive advantages. Volt delivers specialized and full-service offerings tailored to maximize value for local and global companies alike.

Our extensive global presence through our more than 300 company-owned and operated offices throughout the United States, Canada, Europe and Asia, exhibits our strength and dedication to niche recruiting capabilities and the full service commitment on which our customers can rely. Over 50 years in the industry and stable corporate infrastructure ensure our customers the experience, resources and know-how needed for an effective staffing program.

It is the goal of our organization to create a positive work environment where our employees are able to grow and develop. We foster an environment of mutual respect and teamwork. We seek customer relationships that share common values and where true, long-term partnerships are valued and nurtured.

Position: Customer Service Executive, Bukit Jelutong, Shah Alam

Responsibilities:

Handle inbound telephone calls, facsimile and email from customers.
Provide information to customers with regard to general and product inquiries as well as understanding customer needs.
Identify issues and provide solutions to customers.
Ensure that each call is handled in a way that contributes to the overall customer satisfaction and increases customer loyalty.

Requirements:

Possess an Honours Degree or its equivalent in any discipline from a recognized academic institutions
SPM holders with call center/banking experience are encouraged to apply but must be “FLUENT” in English both written & spokenComputer literate (expected to be able to operate MS Office)
Has long-term commitment for career growth
Able to speak/write fluently in Bahasa Malaysia and English
Able to read and write in languages other than Bahasa Malaysia and English is an added advantage
Immediately available
Able to work flexible and shift hours on a 24 hour, 365 days a year basis
Able to work full time on contract basis (currently 1 year contract)
Good problem-solving skills
Good team player
Must be able to work at Bukit Jelutong, Shah Alam

Job Benefits:

Opportunity to work in a reputable organization
Extensive training provided
Fun and conducive work environment
Competitive starting salary plus employment benefits
Opportunity to be absorbed for permanent
Career growth and job enlargement opportunities
Competitive annual leave of 12 days per annum, EPF/SOCSO contribution, medicalcoverage for self, medical leave, shift allowance and incentive schemes

We regret only shortlisted candidates will be notified.

Interested candidates, kindly please submit your application online or send via e-mail to Keshminder Singh at ksingh@voltasia.com before 30 May 2008.

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April 21, 2008 | Filed Under Customer Service